Privacy Policy

What we collect

The information we collect depends on how you use our website and services:

• Quote requests and enquiries. If you use the quote form on our homepage or the form on our contact page, we collect what you enter: your name, business name (optional), email address, phone number, service or property address (optional), estimated number of items, the services you're interested in, and any message you write. If you email or phone us, we collect the details you give us.
• Our services. When we carry out on-site testing or inspections, we collect the information needed to do the job and provide your records — such as your name, email address, phone number, the site address, and the dates, details and results of the equipment we test or inspect (for example in certificates and compliance reports).
• Website usage information. We collect basic analytics about how the website is used — such as pages visited, the type of device and browser, your approximate location, and how you found us. We also record when a quote or contact form is submitted (and which one it was) and when the phone number is clicked. These analytics records don't include the details you type into our forms.

Cookies and analytics

We use Google Analytics (GA4), loaded through Google Tag Manager, on every page of this website. It sets two cookies in your browser (named _ga and _ga_ followed by a code), which Google uses to recognise a returning browser and to count visits and page views. The information collected is sent to Google. We use it only to understand how our website is used and to improve it — not for advertising.

We don't use Google signals or Google's advertising features, and we don't use advertising, remarketing or social-media tracking cookies on this website. You can block or delete cookies in your browser settings, and Google provides a browser add-on that opts you out of Google Analytics. Blocking cookies won't stop you using the website or sending us a quote or contact request.

How we use it

We use personal information to respond to your enquiry and prepare your quote; to book and carry out our services and provide your certificates and compliance reports; to send you service reminders (see below) and other messages about your booking or records; to meet our legal and tax obligations; and to understand and improve our website.

Service reminders

We use our clients' name, email address, phone number, site address and test dates to send you a reminder by email and SMS when a test is due. These are service reminders about work we do for you — not marketing. You can opt out at any time by replying to a reminder or by contacting us at services@rapidtestandtag.com.au.

We don't send marketing or newsletter emails.

Who we share it with

We share information only as needed to run our business and website, with these kinds of providers:

• Google — for our email, calendar and business records, and for website analytics as described above.
• Our website form provider — when you submit the quote form or the contact form, your submission passes through a form-handling service, which delivers it by email to our services@rapidtestandtag.com.au inbox. It processes your submission to do this and may keep a record of it in line with its own privacy policy.
• Our SMS provider — to send you service reminders by text message.
• Our web hosting provider — which hosts our website and processes technical information such as your IP address to deliver pages and protect the site.

We don't sell your personal information. We may also disclose it where required or authorised by law. Some of these providers may store or process information outside Australia.

Storage and security

We take reasonable steps to protect your information. Quote and contact requests arrive as emails in our business inbox, and customer and job records are held within our email, calendar and business record systems. We keep information for as long as needed to meet our legal, tax and service obligations.

Your choices and privacy requests

You can ask us to access or correct the personal information we hold about you, opt out of service reminders, or raise any privacy question or concern, at any time by contacting services@rapidtestandtag.com.au.

Links to other websites

Our website links to other sites, such as Google Maps, Facebook, standards bodies and government agencies. We don't control those sites, and this policy doesn't cover how they handle information.

Changes

We may update this policy from time to time. The current version always appears on this page, with the date it was last updated at the top.